Account Servicing Specialist – Pre 30 Day Collections
Job Description:
- Responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including suggesting how they can meet their obligations and propose alternative payment methods.
- Assist borrowers in devising a strategy to keep their vehicle while meeting the loan obligations.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Other duties as assigned.
Requirements:
- 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
Benefits:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
- Quarterly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
- And a lot more!