Associate Process Manager

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. As an Associate Process Manager, you will be a part of the Workflow Management (WFM) team, which is responsible for coordinating the flow of work coming to the editing department, working with your client servicing team to meet customer requirements and being the first point of contact for freelance editors working across the globe.

Responsibilities

Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements Coordinate with and answer queries from in-house and freelance editors across the globe in a timely and professional manner Having an in-depth knowledge of all processes within the company Cultivating solid relationships with editor through providing a great personal yet professional environment Interacting with editors through phone calls and email communications Qualifications and Prerequisites Minimum one-year experience as a client servicing executive would be preferred; although freshers are also welcome Fluent English communication and good email-writing skills with attention to grammar, empathy and internal processes Excellent organizational and time management skills with the ability to multitask Analytical skills to identify and plug inefficiencies Maintaining a positive frame while dealing with high pressure situations Proficiency in MS Word and Excel would be beneficial Working Shifts: The candidate is expected to work in rotational shifts with two weekly offs. Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will first have an assessment round followed by two interview rounds. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.