Call Center Triage RN – Evenings/Nights
Job Description:
- Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
- Document each call efficiently and accurately
- Monitor and track individual as well as call center goals, productivity metrics, and statistics
- Reflect all shift activities using the phone system and be responsible for personal schedule adherence
- Provide superior customer service to Medcors clients and employees
- Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms
- Follow HIPAA Compliance Policies
Requirements:
- A valid RN license and current BLS (CPR) certification
- Be able to handle a high volume of consecutive calls
- Strong technological skills as well as a typing speed of at least 30 WPM
- Work a major U.S. holiday rotation
- Work every other weekend
- Effective written, verbal, and interpersonal communication skills
- Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
- Be able to talk and/or hear
- Required to sit and use your hands
- Specific vision abilities include close vision for computers and written work with the ability to adjust focus
- Be able to work on a computer for long periods
- Have a private space in your home with 4 walls and a door for patient privacy
- Have access to high-speed internet (no satellite) within your primary residence
- Be able to receive and apply feedback
Benefits:
- Paid time off
- Health and dental insurance
- 401K with match
- Education reimbursement