CLIENT INTAKE SPECIALIST
Insurance Sales
- Mortgage Sales
- Financial Services
- Healthcare Professionals
You're a top performer with a long history in these industries, but you're ready for a change, and a new career opportunity. Keep reading. Client Intake Specialist – High-Performance Call Environment KRW Asbestos Lawyers is seeking disciplined, high-performing phone professionals to join our Asbestos Intake Team. This is a high-volume call volume role for experienced business professionals. You’ll guide clients many of whom are older individuals exposed to asbestos decades ago through a structured intake process. Success in this role requires the ability to build trust quickly, patience, follow a proven qualification script, and confidently guide callers to the next step: committing to a medical clinic. If you are skilled at influencing conversations, motivating action, and maintaining empathy during serious discussions, we want to hear from you. This role is ideal for professionals who:
- Thrive in high-volume call environments
- Can follow structured scripts while sounding natural and empathetic
- Have strong phone-based persuasion and influence skills
- Stay composed during sensitive conversations
- Take pride in discipline, accuracy, and performance
Backgrounds that often succeed in this role:
- Insurance sales
- Financial services call centers
- Mortgage/lending call centers
- Healthcare intake
- Legal intake
- Military communications
- High-performance contact centers
Responsibilities
- Handle a high volume of inbound calls
- Conduct structured intake and screening conversations
- Build rapport and trust with prospective clients
- Motivate qualified callers to schedule
- Accurately document information in CRM/software
- Follow all intake protocols and confidentiality requirements
Qualifications
- Exceptional English speaking and writing skills
- Proven experience in a high-volume customer service and sales call center operating multiline phone systems,
- Strong communication, data entry, typing, and spelling skills
- Ability to follow structured processes and scripts without sounding robotic
- Professional, empathetic phone presence
- Bilingual (preferred, not mandatory)
If you are a confident call center professional who thrives in structured, high-performance environments and knows how to guide conversations to action, we encourage you to apply. This is a full-time in-office role, Monday - Friday, 8:30 am - 5 pm CST