Client Payments and Reconciliation Coordinator
Client Payments and Reconciliation Coordinator is accountable for executing client reconciliation & payment functions across the business and ensuring a compliant, accurate and continually improved service delivery with best practice and values at its core. Responsible for Reconciling allocated bank accounts within the required frequency (daily, weekly, monthly). ▪ Fully investigating, escalating and resolving any reconciling items to eliminate variations between systems and bank. ▪ Generating and distributing client and vendor reports as required. ▪ Maintaining a high level of accuracy, compliance & client focus in all internal and external interactions, providing end to end solutions and pursuing first contact resolution in all functions. ▪ Processing salary package payments, including the generation and processing of bank EFT and BPAY payment files. ▪ Maintaining in-depth knowledge of all client reconciliation & financial operations processes. ▪ Responding to incoming client and vendor queries relating to payments and reconciliations at level 1 support and escalating appropriately to Senior CPRC or People Leader. Qualifications and experiences Strong verbal and written communication skills.
- Strong time management and organisational skills
- Strong attention to detail
- Proven ability to work under pressure and manage a number of tasks simultaneously
- Good prioritisation skills
- Proven ability to develop and maintain cross functional relationships
- Completing finance and account reconciliations
- Working with large datasets
- Working in a fast-paced environment with critical deadlines