Credentialing and Enrollment Supervisor
About the position BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As the Credentialing and Enrollment Supervisor at BetterHelp, you will join a diverse team focused on expanding access to therapy. The company emphasizes employee well-being and professional development, offering opportunities for individual growth and impact within a supportive community.
Responsibilities
- Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team.
- Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners.
- Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment.
- Build strong cross-functional relationships and improve coordination across teams.
- Establish clear ownership and collaboration models to ensure seamless execution across touch points.
- Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools).
- Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making.
- Translate data into clear, actionable insights that drive continuous improvement and influence business decisions.
Requirements
- 4+ years of experience, with at least 1 year in direct management.
- Supervisor level experience with a track record of leading and developing teams.
- Strong people management skills, with the ability to coach and support team members at different experience levels.
- Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics.
- Strong operational mindset with experience building or improving processes and systems.
- Proven ability to work cross-functionally and influence stakeholders.
- Comfortable navigating ambiguity and building within evolving or undefined areas.
- Analytical thinker with experience using data and reporting to inform decisions.
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Competitive compensation
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- The chance to build something that changes lives – and that people love
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
- Performance bonus