Customer Enablement & Training Specialist (Technical SaaS)
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Job Title: Customer Enablement & Training Specialist (Technical SaaS) Location: Remote Time Zone: U.S. Time Zones (EST–PST) Role Type: Full-Time Role Overview We’re hiring a Customer Enablement & Training Specialist to help enterprise marketing teams master a modern, automation-first SaaS platform. This role sits at the intersection of customer success, technical training, and marketing operations and is ideal for someone who enjoys being front-facing with customers while working deeply with workflows, data, and systems. You’ll lead onboarding, deliver live and cohort-based training programs, and create playbooks that make adoption repeatable and scalable. This role is especially well-suited for candidates coming from top-tier tech companies who bring strong customer presence, technical confidence, and exposure to marketing environments.
Key Responsibilities
Lead customer onboarding programs from first login through successful adoption Run live training sessions, workshops, and cohort programs for enterprise customers Simplify complex technical workflows into clear processes for marketing and content teams Create and maintain enablement documentation, SOPs, and training resources Support marketing operations workflows including CRM automation, reporting, and campaign execution Collaborate with marketing and content teams on SEO and content enablement initiatives Serve as a highly visible, trusted partner to customers throughout their journey Required Qualifications 2+ years of experience in customer enablement, customer success, marketing operations, or SaaS training roles Experience working at a well-known or reputable technology or SaaS company Strong hands-on experience with HubSpot or similar platforms Practical proficiency in Python and SQL, used in real workflows, reporting, or enablement contexts Non-negotiable: Prior remote work experience, strong fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Candidates without this experience will not be considered. Excellent verbal and written communication skills with a strong educator mindset
Preferred Qualifications
Marketing agency experience or close partnership with marketing teams Knowledge of SEO, content operations, or lifecycle marketing Experience with automation, AI-enabled tools, or data-driven platforms Tools & Technology HubSpot or comparable CRM Python, SQL Slack, Zoom, Google Workspace Automation and reporting tools Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.