Customer Service Reporting and Administration

Key Responsibilities

• Accountable for accurate and timely creation, maintenance, and cleanup of data across multiple systems.
• Maintain data integrity within IFS, including:
• Accuracy across all item levels
• Querying and reporting as requested
• Creating and maintaining system views
• Ongoing data cleanup and validation
• Develop, test, and validate new or updated programs related to VT Online and the Configurator.
• Draft and maintain Standard Operating Procedures (SOPs) for IFS and VT Online/Configurator processes.
• Train personnel on system functionality, reporting tools, and procedural updates.
• Establish and implement communication strategies to improve data quality awareness and issue resolution.
• Field questions and troubleshoot system and data issues for the countertop division, including evaluation of program change requests.
• Support migration, implementation, and testing of IFS upgrades related to the countertop division.
• Research, analyze, and resolve customer master data issues, order entry issues, and pricing issues within the countertop division.
• Understand EDI data and processes.
• Understand pricing structure and implement as needed.
• Coordinate and support the systemic implementation of new and updated products across platforms.
• Troubleshoot, test, and validate electronic data transfers related to VT Online and the Configurator.
• Develop and submit IT requests for system enhancements, corrections, and reporting needs.
• Support entry screen and program development initiatives.
• Complete special projects and additional responsibilities as assigned by management.
• Support the Data Entry Specialist by serving as a backup for data entry tasks.

Qualifications & Skills A successful candidate will demonstrate:

• Strong organizational skills with the ability to take ownership and work independently.
• Proven ability to establish, follow, and improve procedures and administrative controls.
• Ability to apply practical reasoning to carry out written, verbal, and diagram-based instructions.
• Comfort working with both abstract and concrete variables in a systems-driven environment.
• Proficiency in Microsoft Office products, Infor XA, IFS, and VT Online.
• Excellent written and verbal communication skills with the ability to communicate effectively across varying technical and business audiences.
• Demonstrated ability to manage, organize, analyze, and maintain complex datasets.
• Experience training users and communicating system enhancements or process changes.
• Knowledge of Bills of Materials (BOMs) and new part creation processes.
• Strong awareness of cross-departmental workflows and the downstream impact of system changes.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.