Customer Service Representative
Insurance Management Services is seeking a Customer Service Representative to provide exceptional support to providers, clients, and members. The role involves addressing inquiries, resolving issues, and maintaining high standards of service in a fast-paced environment.
Responsibilities
- Provide professional and courteous assistance to providers, clients, members, and internal teams
- Address inquiries and resolve issues related to group health plans accurately and efficiently
- Maintain a positive and professional attitude when interacting with customers
- Accurately document and update customer information and interactions in the system
- Actively listen to customer needs to ensure all concerns are addressed appropriately
- Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information
- Collaborate with team members to achieve department goals and ensure customer satisfaction
- Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction
Skills
- Excellent organizational skills
- Exceptional written and verbal communication abilities
- Strong proficiency in Microsoft Office applications
- Proven ability to multitask effectively in a fast-paced environment
- Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently
- Active listening skills with the ability to identify and address customer needs
- Accurate typing skills, with a minimum of 35 words per minute
- Dependable and able to work independently or as part of a team
- Knowledge of medical terminology
- Experience with medical or dental coding and billing
Benefits
- Remote work possibilities can be discussed after training and are at manager discretion.
Company Overview