Customer Service Representative job at Maximus in TX
Title Customer Service Representative Location Edinburg United States Job Description Description & Requirements Maximus has four upcoming training sessions scheduled. The first session will begin onsite on June 01, 2026, then followed by June 15, 2026, July 13, 2026, and a final session on July 27, 2026. Maximus is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are full-time, hybrid roles- you will begin training on site for the first week and then have the option to work from home. There may be times you will be asked to report to our location in Edinburg, TX due to business needs. Why Join Maximus? Competitive Compensation ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. ️ Paid Time Off Package - Enjoy PTO and Holidays Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. Job Requirements High School Diploma or GED with 0-1 years' experience Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot Proficient in managing repetitive and high-volume calls Proficient typing skills Consistently showcases a strong sense of urgency and performs well under pressure Strong organizational and work prioritization abilities Skilled in the use of Teams Fundamental computer proficiency in Windows and/or Mac Available to work any 8-hour shift Monday to Friday from 800 a.m. to 630 p.m. (Central Time) Training Requirements Must be able to work onsite first week of training Must be able to complete classroom and on-the-job training with no time missed Required Guidelines for Remote Work Environment Workspace must be quiet, free of distractions, and no background noise Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station Maximus will provide equipment Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility Internet must be a traditional, wired high-speed connection such as cable or fiber Must be able disable modem firewalls to ensure proper VPN and product access High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload Required to connect the ethernet cable directly from the modem or router to computer Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted Work-from-home staff may be required to work on-site for those who fail