Customer Service Representative-Remote; Healthcare at Concentrix Phoenix, AZ
Position: Customer Service Representative-Remote (Healthcare) at Concentrix Phoenix, AZ Customer Service Representative – Remote (Healthcare) – Concentrix. Work from home, serving U.S. customers via inbound/outbound calls and the Internet. Provide customer service support resolving routine problems and questions related to client health products and services. What you will do in this role
- Provide inbound customer support using a call flow guide.
- Help customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more.
- Track, document, and retrieve information in databases.
- Offer additional products and/or services.
- Deliver expert customer experiences with a smile.
Your qualifications
- 2+ years of call center experience.
- Experience in a healthcare‑related field or benefits/insurance organization preferred.
- Open availability.
- A high school diploma or GED.
- A quiet, distraction‑free environment at home.
- Strong computer navigation skills and PC knowledge.
- Proficiency in fast‑paced multi‑tasking.
- Eagerness to learn new technologies.
- A desktop or laptop to complete PC and internet testing.
- High‑speed internet (no wireless/hotspots or satellite) and a smartphone.
- Must reside in the United States and have a valid U.S. address for residence.
Benefits
- Starting wage between $15 and $18 per hour (not below applicable minimum wage).
- Paid training and performance‑based incentives.
- Lucrative employee referral bonuses.
- 401K with company match; paid PTO and holidays;medical, dental, and vision insurance; comprehensive Employee Assistance Program (EAP).
- Health and wellness programs.
- Mentorship programs.
- Programs and events supporting diversity, equity, inclusion, sustainability, and community support.
Location: United States (Remote Work‑at‑Home). Time type: Full time. Physical & Mental Requirements: Regular use of computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. #J-18808-Ljbffr