Dental Patient Services Representative

About the position Greater Baden Medical Services (GBMS) is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality healthcare across Southern Maryland. With 9 clinical sites across Prince George's, Charles, and St. Mary's counties, we serve over 18,000 patients each year. We provide fully integrated care that includes primary care, pediatrics, women's health, Title X family planning, dental care, behavioral health, WIC, pharmacy services, and the Ryan White HIV/AIDS program. Our patient population is primarily made up of Medicaid and uninsured individuals. We are deeply proud to deliver these vital services to everyone in our community, regardless of their ability to pay, making Greater Baden an incredibly rewarding place to grow your career while making a tangible, life-changing impact every day. Job Summary: Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Responsibilities

• Greets patients, family members, and visitors determining services and/or other needs that are required.
• Monitors waiting area to insure that patients and family members’ needs are addressed and that the area is tidy.
• Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms.
• Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
• Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria.
• Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.
• Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system.
• Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services.
• Inputs payments from third party payors or other sources of data entry as needed.
• Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments.
• Pulls medical records for scheduled, same day, or walk-in patients.
• Answers telephone calls and assists and/or directs calls to the most appropriate staff member. When calls are for patient services, answers inquiries about services and expected payment. Schedules appointments and when necessary consults with the charge nurse to assist in determining the most appropriate appointment. Clears messages from voice mail system and directs message to appropriate person.
• Assists in the preparation and routine maintenance of patient charts as outlined by policy. This includes chart identification, tabs, filling all documents in the appropriate sections, etc. Daily chart retrieves and returning the charts after the end of the day.
• Participates in team/staff meetings; attends in service meetings and applicable workshops.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) year of customer service experience, in a dental practice setting.
• Experience with electronic health records (EHR), dental practice management software, and standard office applications.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills with the ability to interact professionally with patients, providers, and staff.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Accurate data entry and attention to detail.
• Ability to work independently and as part of a team.
• Basic proficiency in Microsoft Office Suite (Word, Outlook, and Excel).
• Ability to handle sensitive situations with professionalism, discretion, and empathy.
• Ability to read and interpret written or verbal documents and instructions.
• Ability to speak effectively to patients, employees and/or stakeholders of the organization.
• Must be able to drive between Greater Baden Medical Services, Inc. locations as required.

Nice-to-haves

• Knowledge of dental terminology, procedures, and insurance plans preferred.
• Bilingual skills preferred but not required.