Enterprise Onboarding Specialist

Job Description:

• Lead end-to-end onboarding implementations for Enterprise customers from kickoff through successful completion.
• Serve as the primary point of contact and trusted advisor for Enterprise stakeholders throughout onboarding.
• Build and execute milestone-based onboarding plans aligned to customer goals, timelines, technical requirements, and rollout strategy.
• Manage onboarding timelines, dependencies, risks, stakeholder expectations, and implementation visibility across systems such as Salesforce and Rocketlane.
• Align Hostaway capabilities to customer workflows and business objectives to drive successful adoption.
• Coordinate cross-functional implementation activities with Sales, Customer Success, Product, and Support teams.
• Deliver tailored onboarding workshops, training sessions, and solution walkthroughs for customer teams and leadership.
• Identify opportunities to improve onboarding processes and support onsite onboarding engagements when needed.

Requirements:

• 3 to 5+ years experience in SaaS onboarding, implementation, or project management roles supporting mid market or Enterprise customers
• Strong project management skills with experience coordinating multi-stakeholder implementations
• Experience working with complex customer environments and cross-functional decision makers
• Excellent communication, facilitation, and executive level presentation skills
• Ability to manage multiple concurrent onboarding implementations with competing priorities
• Strong problem-solving mindset and ability to navigate ambiguity in fast-growing environments
• Experience delivering structured onboarding or implementation frameworks
• Comfort working directly with technical and operational stakeholders
• Willingness to travel occasionally for onsite customer onboarding engagements

Benefits:

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).