Experienced Customer Service Coordinator – Remote Customer Support and Order Resolution
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than careerzynith, a leading provider of innovative sales and marketing solutions. We're urgently hiring an Experienced Customer Service Coordinator to join our team and help us exceed customer expectations.
About careerzynith
careerzynith is a forward-thinking organization that's revolutionizing the way companies connect with their customers. With a strong presence in the United States and Canada, we offer flexible services that maximize efficiency and drive results. Our team is comprised of talented individuals who share a common goal: to deliver exceptional customer experiences that drive loyalty and growth.
The Role
As an Experienced Customer Service Coordinator, you'll play a critical role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include:
- Responding to customer inquiries and resolving issues in a professional and timely manner
- Collaborating with internal teams to resolve complex issues and escalate concerns as needed
- Updating customer information and order status in our order system
- Reviewing dashboards for alerts and taking proactive steps to resolve issues
- Escalating unresolved issues to senior team members and stakeholders
- Performing resolution procedures outlined in our static help file
- Investigating rules engine failures and determining appropriate courses of action
- Maintaining client/customer criteria for handling orders
- Updating and maintaining current information on prices and ensuring Sales Data Coordinator is notified in a timely manner
- Filing documents according to careerzynith policy
- Maintaining excellent working relationships with customers, clients, and co-workers
- Assisting with Customer Replenishment (CRP/VMI) as needed, including maintaining inventory data, entering orders in Becton Schantz, and managing CRP order process through delivery
Qualifications
To be successful in this role, you'll need:
- A high school diploma or equivalent
- An associate degree or formal customer service training is preferred
- Two years of business process solutions, customer service, and/or administrative experience
- One year of food broker experience is preferred
- Strong interpersonal, organizational, and administrative skills
- Effective communication and problem-solving skills
- Proficiency in MS Office (Word, Excel, and Outlook)
- Proficiency in data/order entry and software
- Possession of Becton System technical skills
- Ability to type a minimum of 60 wpm
What We Offer
As an Experienced Customer Service Coordinator at careerzynith, you'll enjoy:
- A competitive salary range of $24,000.00 - $30,000.00
- A comprehensive benefits package, including medical, dental, and vision coverage
- A 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible work arrangements, including remote work options
How to Apply
If you're a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing accommodations for people with disabilities and will work with you to meet your needs, to the extent required by law.
Job Category: Sales Support
Position Type: Full time
Business Unit: Sales
Salary Range: $24,000.00 - $30,000.00
Company: careerzynith
Req ID: 2397
Apply Now! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job