Experienced Customer Service Representative – Aetna Medicaid

Join our team and make a difference in healthcare at careerzynith, a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. As a highly skilled Customer Service Representative on our Aetna Medicaid team, you will provide exceptional service to our Medicaid members and providers, responding to inquiries and resolving issues with a high level of professionalism and courtesy.

About careerzynith

careerzynith is a purpose-driven company that strives to bring our heart to every moment of health. We are committed to delivering innovative healthcare solutions that meet the evolving needs of our customers. Our team of passionate and dedicated professionals is united by a shared vision of making a positive impact on people's lives. If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to join our team.

Position Summary

We are seeking a highly skilled Customer Service Representative to join our Aetna Medicaid team. As a key member of our customer service team, you will provide telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be the face of careerzynith, delivering an excellent experience to our callers every time.

Responsibilities

As a Customer Service Representative, you will be responsible for:

• Answering incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, and more
• Utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted)
• Company-provided equipment and comprehensive training
• Training Schedule: 8:30 AM - 5:00 PM EST, Monday through Friday (first 6 weeks)
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

Requirements

To be successful in this role, you must:

• Live within 50 miles of Charleston, WV
• Have excellent communication skills (oral and written) with the ability to meet performance standards, attendance requirements, and call quality goals
• Be self-sufficient and able to work from home
• Commute to the office in Charleston, WV when unable to work from home due to technical issues

Preferred Qualifications

While not required, we prefer candidates with:

• Experience working remotely in a call center setting
• Knowledge of Medicaid and Medicare

Education

A high school diploma or equivalent is required.

Pay Range

The hourly pay range for this role is $17.00 - $25.15 per hour, dependent on experience, education, and location.

Benefits

careerzynith offers a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays

Why Join careerzynith?

At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and making a difference in healthcare. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply now!

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply now! Please submit your application through our website or by clicking on the link below. Apply for this job