Field Service Technician – Mechanical

Job Title: Field Service Technician – Mechanical (Gravure / Coating / Laminating) Location: Remote (Must be within 1 hour of a major international airport) Duration: Direct Hire Salary Range: $70K – $80K Base+ Overtime + Travel Pay + Per Diem Industry: (Packaging Industry) Job Description: We are seeking an experienced Field Service Technician with a strong mechanical background to support installation, maintenance, and repair of advanced industrial equipment within the packaging and converting industry. This role is highly travel-intensive (up to 90%) across the U.S. and Canada and requires a hands-on professional who can operate independently while delivering exceptional customer service. The ideal candidate will serve as a front-line technical expert, responsible for troubleshooting complex mechanical and basic electrical issues, performing equipment installations, and ensuring optimal machine performance at customer sites. This position requires strong problem-solving abilities, adaptability, and a customer-first mindset. Key Responsibilities:

• Perform installation, commissioning, and relocation of industrial machinery at customer sites
• Diagnose and troubleshoot mechanical and basic electrical issues (motors, VFDs, AC/DC systems)
• Conduct preventive maintenance and recommend service improvements to customers
• Provide on-site technical support and training to operators and maintenance teams
• Order and manage parts required for service and repairs
• Document service activities, issues, and resolutions accurately
• Act as a trusted advisor and primary point of contact for customers during service engagements
• Travel extensively (up to 90%) to support service operations across North America

Qualifications:

• Minimum 5+ years of experience in field service, industrial maintenance, or related roles
• Strong mechanical troubleshooting experience; basic electrical knowledge required
• Experience working with industrial equipment in packaging, converting, printing, or similar industries preferred
• Familiarity with variable frequency drives (VFDs), motors, and AC/DC systems
• Ability to read and interpret technical drawings and schematics
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and customer-facing abilities
• Ability to work independently in a fast-paced, dynamic environment
• Technical school or college education in mechanical engineering or related field preferred
• Comfortable with extensive travel and flexible schedules

Ideal Candidate Profile:

• Hands-on technician with a strong mix of mechanical expertise and basic electrical skills
• Prior experience supporting OEM equipment or working in a field service capacity
• Comfortable working independently at customer sites with minimal supervision
• Proven ability to troubleshoot, diagnose, and resolve issues efficiently
• Strong customer service mindset with the ability to build trust and credibility onsite
• Adaptable, detail-oriented, and able to manage multiple priorities in a travel-heavy role

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.