Global Software Sales Manager
This is a remote position. PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries. At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential. The Experience With operations spanning the globe and featuring a multicultural team, PSC Biotech® is passionate about bringing the best and brightest together to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. Your Role The role as a Software Sales Manager and is pivotal in ensuring customer satisfaction, driving platform usage, and supporting overall business growth. In addition to managing customer relationships and adoption, this role provides frontline sales leadership, coaching, and performance oversight for the sales/account management business functions. This role requires a strong combination of customer relationship management, technical expertise, analytical skills, and leadership capability, with a focus on increasing user engagement, retention, and team performance. Revenue Ownership & Sales Leadership: Own achievement of team revenue objectives, including new business acquisition, renewals, expansion revenue, and customer retention targets. Drive predictable revenue growth through effective pipeline management, forecasting, and execution. Own monthly, quarterly, and annual revenue forecasts, proactively communicating risks, opportunities, and mitigation plans to executive leadership. Lead, mentor, and develop Account Executives and Account Managers to maximize individual and team performance. Establish clear performance expectations, goals, and accountability measures aligned with company objectives. Conduct regular one-on-one coaching sessions, performance reviews, and career development discussions. Develop talent pipelines and succession plans to support organizational growth. Address performance challenges through timely coaching, development plans, and corrective action when necessary. Foster a high-performance, customer-focused sales culture built on accountability, collaboration, and continuous improvement. Customer Retention & Strategic Account Management: Develop and maintain strong relationships with key Customer Stakeholders, ensuring a deep understanding of their business objectives, challenges, and success criteria. Proactively identify and mitigate customer risks while partnering with Customer Success and Support teams to drive satisfaction and long-term retention. Participate in executive-level customer meetings, renewal discussions, business reviews, and strategic account planning sessions. Build and maintain account growth plans that identify retention risks, adoption opportunities, and expansion potential. Platform Adoption & Usage Growth: Drive customer adoption and value realization by monitoring and promoting key engagement metrics, including user growth, active users, platform utilization, quote activity, and AI feature usage. Identify opportunities to expand platform value within customer accounts and partner with customers to maximize business outcomes. Establish adoption benchmarks and monitor account-level usage trends to identify retention risks and growth opportunities. Collaborate with customers to develop action plans that increase adoption, improve operational outcomes, and maximize return on investment. Sales Leadership & Coaching: Provide strategic coaching and support to Account Executives and Account Managers to improve sales effectiveness, customer outcomes, and revenue performance. Support new customer acquisition efforts through deal coaching, opportunity strategy, negotiation support, and sales process execution. Conduct regular pipeline, account, and forecast reviews to ensure alignment with revenue objectives and business priorities. Reinforce best practices in prospecting, customer engagement,