GWI - Remote Measure Technician
Job DetailsJob Location: APPLETON, WI 54914Salary Range: $60,000.00 - $110,000.00 Salary/yearRenewal by Andersen, America's premier window and door company, is seeking a Remote Measure Technician to join our team. The Remote Measure Technician is a dedicated specialist who examines existing windows virtually, re-measures for accuracy, and assesses projects for production and installation planning. This role collaborates internally throughout the project to ensure a successful installation, aiming to exceed customer expectations with the Renewal by Andersen Homeowner Experience. We're the leader in the industry and are looking for the best to work with us on our continued growth. If you're passionate about creating an exceptional customer experience, call us today to learn more about our mission.
Responsibilities
Supports Design Consultants during the sales process by answering installation questions related to the homeowner’s project as needed. Conduct virtual sessions after sale is completed to obtain all technical measurements, material lists, and additional project details needed for proper procurement and installation. Identify, communicate, and align project requirements with customer expectations. Document any changes from original contract with Customer and Design Consultant if necessary. Identify, document, and provide training solutions related to job costing, construction requirements, and building codes. Ensure product specifications are aligned with professional installation methods, make changes as necessary. Maintains a thorough understanding of Renewal by Andersen products, installation techniques, and construction basics. Duties and Expectations Works a shift to match the Design Consultants appointment times Maintains a thorough knowledge of the product, installation techniques, and construction basics. Understands and adheres to the established Renewal by Andersen processes and standards. Provides accurate measurements and documentation of job-related circumstances within 72 hours of sale/measure. Strives for customer satisfaction by addressing their needs effectively and ensuring that customers accept proposed solutions and/or alternative installation techniques. QualificationsJob Qualifications High attention to detail and accuracy in measurements and documentation Strong knowledge of window installation techniques and construction basics Renewal installation experience strongly preferred Previous carpentry finishing and/or remodeling experience required Strong computer skills in Microsoft Office, Excel, Word, PowerPoint as well as all current applications used in the office and in the field Continued education within the Renewal by Andersen network Critical thinking and problem-solving skills Excellent written, verbal, and interpersonal skills Customer-centric mindset with a focus on delivering solutions that meet customer expectations Strong home internet connection and private workspace Valid Drivers License and reliable transportation to and from work Other duties as assigned