[Hiring] Bilingual Dental Front Desk @Staffing for Doctors
Role Description We are seeking an experienced Bilingual Dental Front Desk VA to support our client's dental practice as a virtual patient care coordinator. The ideal candidate is fluent in both English and Spanish, has 3 to 4 years of hands-on experience in a U.S. dental front office, and is confident handling patient calls, scheduling, and recall management. You will be trained and directly supervised by the client.
- Manage recall lists and follow up with patients due for hygiene appointments
- Schedule, reschedule, and confirm patient appointments
- Handle overflow calls from the practice's AI receptionist system
- Follow up with exam patients regarding treatment plans
- Reschedule no-show patients
- Verify dental insurance benefits as needed
- Provide general patient coordination and administrative support
- Adapt to a multi-provider environment where patients are assigned to the available provider
Qualifications
- Minimum 3 to 4 years of experience in a U.S. dental front office or dental VA role
- Bilingual in English and Spanish -- fluent written and verbal communication required
- Experience with EagleSoft EMR; candidates with equivalent dental software experience will be considered
- Experience with Weave or a similar VoIP/patient communication platform is a plus
- Solid understanding of dental insurance verification (PPO and HMO)
- Professional phone presence and strong patient communication skills
- Comfortable working in a fast-paced, multi-provider practice setting
- Available Monday through Friday, 10:00 AM to 7:00 PM PST
Requirements
- Pay is $5 - $6 USD per hour depending on experience
- This is a full-time contractor position (40 hours per week)
- Schedule is Monday through Friday, 10:00 AM to 7:00 PM PST