[Hiring] Medicare Part D Specialist @EVERENCE SERVICES,
Role Description Review and assist Everence Medicare Supplement members with Medicare Part D.
- Develop and maintain a strong understanding of Medicare Part D prescription drug plans and apply this knowledge when evaluating plan options for members.
- Utilize the Medicare Planfinder web tool to assist members in selecting an appropriate Medicare Part D prescription drug plan.
- Schedule and meet with members via phone or Microsoft Teams to discuss recommended prescription drug plans and help them assess a final plan choice selection.
- Contact members to request additional information and follow-up.
- Audit Medicare Part D Data entry forms and documents to ensure accuracy.
- Document member interactions and plan details using the customer relationship management system (CRM) and documents system (OnBase).
- Collaborate with field offices to support member needs and ensure coordinated service.
- Other tasks as needed.
Qualifications
- Experience or interest in working and communicating with members 65+ years of age.
- Strong service orientation.
- Accuracy and attention to detail.
- Excellent overall verbal and written communication skills.
- Experience working purposefully to accommodate a busy schedule.
- Ability to keep absolute confidentiality of client information.
- Ability to use objective and subjective information to help members make plan choices.
- Comfortable using a computer and doing data input.
- Familiarity with medication names and medical terminology is preferred, but not required.
- Basic knowledge of how Medicare works is preferred, but not required.
- Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living.
Requirements
- None
Benefits
- Temporary (approximately end of September to mid-December) 20-40 hours/week; schedule is negotiable.