Inside Sales Representative - APAC
Opengear, a Digi International company, is the global leader in out-of-band network resilience solutions. As AI infrastructure, edge computing, and digital transformation drive unprecedented demand for always-on connectivity, our products ensure IT teams can securely access and manage critical infrastructure on the First Day, Worst Day, and Every Day. Our customers include tech unicorns, hyperscale’s, and Fortune 100 companies across more than 50 countries. Position Summary: The Inside Sales Representative (ISR) – APAC is responsible for supporting and growing Opengear's business across the Asia-Pacific region. This role is ideal for a commercially minded, proactive individual who enjoys taking ownership, learning new technologies, and finding opportunities to drive business growth. Working closely with customers, partners, distributors, and the broader sales team, the ISR will manage quotes, renewals, account growth activities, and sales opportunities across the region. Success in this role requires curiosity, initiative, strong communication skills, and the ability to work independently in a fast-paced environment. This is a high-visibility role with significant opportunity to grow with the business and expand responsibilities as Opengear continues its growth across the APAC region.
What You Will Do
Manage and grow assigned customer, partner, and distributor relationships across the APAC region. Own the quoting process, follow up on commercial opportunities, and help drive deals to closure. Manage and support software, support, and maintenance renewals while identifying opportunities for expansion and upsell. Drive adoption and expansion of Opengear's Lighthouse network management platform and associated software subscriptions across assigned accounts. Generate and qualify new business opportunities through inbound inquiries, outbound prospecting, partner engagement, and marketing activities. Maintain an accurate sales pipeline, forecasts, account plans, and customer records within Salesforce. Collaborate with regional sales, channel, and technical teams to support customer requirements and achieve revenue targets. Conduct customer meetings, business reviews, product demonstrations, and follow-up activities via phone, video, and email. Develop a strong understanding of Opengear solutions, customer use cases, and competitive offerings to effectively position value. Continuously identify process improvements, business opportunities, and ways to contribute beyond core responsibilities. Who You Are and What You Bring Minimum of 3 years’ experience in inside sales, sales support, business development, account management, or a similar commercial role within the technology sector. Experience managing quotes, renewals, customer communications, and sales opportunities throughout the sales cycle. Strong commercial acumen with the ability to identify opportunities, prioritize activities, and drive results. Excellent communication and relationship-building skills. Experience working with CRM platforms, preferably Salesforce (SFDC). Comfortable working independently in a remote environment while collaborating effectively with global teams. Fluent in English, both written and spoken. Proficiency in one or more APAC languages (Mandarin, Japanese, Korean, Bahasa, etc.) is a plus. Willingness and ability to travel occasionally within the APAC region (<25%). At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates. The anticipated compensation range for this position will be determined based on the candidate's location, experience, and qualifications. Compensation includes a base salary and commission structure. Specific details will be discussed during the recruitment process.