IS&T Retail Field Leader - Retail & Marcom Engineering
About the position Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The IS&T Retail Engineering Operations & Support team is the foundation that makes the magic of Apple Retail—both in-store and online—possible, operating with the same precision, innovation, and attention to detail that defines every Apple experience. We support the Apple Online Store and Apple Retail Stores with exceptional business-focused technical services and innovative technological solutions. We build and operate systems, develop applications and tools, and maintain critical infrastructure that connects and powers Apple Store operations. Our embedded security team protects the entire Retail organization, building security into systems, applications, infrastructure, and processes — from inception to production. We operate with a global follow-the-sun support model to ensure that the Apple Online Store is always available, and every Apple Store has continuous, secure access to all of IS&T's systems, applications, tools, and support that they need to surprise-and-delight Apple's customers. DESCRIPTION We are looking for an IS&T Retail Field Leader to join our IS&T Retail Engineering Operations & Support team. The Field Leaders are technology experts at the intersection of store engagement, proactive solutions, and business partnerships. We are uniquely positioned in Apple as the only IS&T team with an in store presence. We provide support, education, and long term enhancements. We pursue continuous improvement helping IS&T and Retail Engineering develop the right tools for our store teams. At our core, we engage and provide leadership to stores through in person and virtual efforts. We are responsible for the technological health of all Retail Stores. We support store teams, expansion efforts, store escalations, and mentors. We are the IS&T Retail Field Team. This position is Remote/Home Office based in NYC or the surrounding area with travel to our Retail locations and offices being a requirement. Travel up to 75% as required. In addition, we are looking for someone who has the ability to work variable hours including weekends and holidays at times.
Requirements
- Bachelor's degree or equivalent relevant work experience
- Demonstrated experience with Retail Store environment and the supporting retail IT systems
- Experience using Apple products and operating systems such as Macs (MacOS), iOSdevices, Apple Watch, and Apple TV
- Strong troubleshooting and problem solving skills
Nice-to-haves
- Apple Retail leadership experience
- Motivation and ability to work as part of a distributed team that spans the globe
- Excellent written/verbal communication and presentation skills
- Experience working independently and collaboratively with global teams
- Proven time management and prioritization abilities
- Flexibility to engage with technical leaders, business executives, store teams, and
third-partyvendors
- General knowledge of wireless technology and network infrastructure
- Comfort with technologies, hardware, software, and systems
critical to supporting retail stores