Lead Implementation Specialist, Workforce AI

Job Description:

• Serve as the primary customer-facing lead for discovery sessions, gathering current staffing/scheduling technology practices and identifying solution recommendations
• Document client needs and collaborate with internal teams to align discovery outcomes with WFAI product capabilities
• Collaborate with internal resources to configure and validate the WFAI platform for each customer.
• Conduct hands-on testing of environments, workflows, and configuration prior to go-live.
• Validate customer data and system behavior against expected workflows and forecasting logic.
• Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Implementation leadership.
• Lead end-user and admin training sessions across WFAI modules.
• Facilitate User Acceptance Testing (UAT), ensuring customer readiness and alignment with business processes.
• Support go-live readiness activities and provide post-live assistance until clients successfully transition to Support and Client Success.
• Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
• Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.
• Provide insights and feedback from implementations to influence product enhancements and internal process improvements.
• Support building scalable frameworks, templates, and best practices to enable future growth of the WFAI implementation function.

Requirements:

• Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner
• Hands-on experience with technical training, scheduling technology, and supporting users through system adoption
• Experience working in a newly formed role or rapidly evolving organization
• Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience
• Strong critical-thinking skills with the ability to work through complex issues in dynamic client environments
• Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences
• High attention to detail, strong organizational skills, and comfort managing multiple priorities
• A collaborative, proactive mindset with a commitment to delivering an exceptional customer experience

Benefits:

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily