Manager, Customer Success (Channel & Enterprise) - (Remote - US)

Jobgether Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Manager, Customer Success (Channel & Enterprise) in United States. As a Customer Success Manager (CSM) for Channel and Enterprise, you will lead a team dedicated to supporting the most strategic customer accounts. This hands-on leadership role requires you to not only manage and mentor your team but also actively drive customer success by creating scalable processes, collaborating cross-functionally, and ensuring that customer needs are met efficiently. You'll focus on building relationships with both customers and channel partners to ensure the highest level of customer satisfaction and continued growth. Accountabilities:

• Lead, coach, and mentor a team of CSMs focused on strategic enterprise accounts and channel teams.
• Drive customer success strategies that deliver measurable outcomes, including adoption, retention, and expansion.
• Support customer engagement by handling escalations and maintaining strong executive relationships to ensure customer satisfaction.
• Build and implement scalable customer success processes, tools, and playbooks to ensure a high-impact, consistent customer experience.
• Work cross-functionally with Channel, Product, and Marketing teams to drive a unified customer strategy.
• Use data-driven insights to monitor KPIs and customer health metrics, optimizing strategies to drive better customer outcomes.
• Extensive experience working within the Channel ecosystem, especially with or through a partner ecosystem, ideally in the Atlassian or similar environments.
• Proven track record of building and scaling a Customer Success team in a high-growth SaaS setting.
• Strong ability to develop and execute customer success playbooks that drive retention, satisfaction, and expansion, while managing channel relationships.
• Data-driven mindset, with proficiency in leveraging analytics to inform decisions and optimize processes.
• Demonstrated leadership in coaching, mentoring, and developing a high-performing global team.
• Familiarity with technical migrations, including Cloud and version migrations, is a plus.
• Excellent communication skills and ability to work cross-functionally in remote or hybrid environments.
• Competitive salary and equity options.
• 401(k) matching component.
• Flexible PTO policy with no set number of days to take off.
• 100% company-paid health insurance, including dental and vision.
• Paid time off for volunteering through the Appfire Town Corporate Social Responsibility (CSR) Program.
• Mobile phone and internet stipend.
• Access to learning platforms such as Appfire University and O'Reilly for skills development.
• Remote-first work environment with flexible working hours.

Jobgether hiring process disclaimer This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates. Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered. Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round. · If you are among the top 5 candidates, you will be notified within 7 days. · If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience. Thank you for your interest! #LI-CL1