Member Specialist - Giant in Enola
About the position This role is for a Member Specialist at AAA Central Penn, working in their branches or new Giant store locations. The Member Specialist will be the "friendly face" of AAA, assisting members with a variety of services including travel advice, notary services, and passport photos. The job emphasizes helping members, engaging with customers, and maintaining a welcoming environment.
Responsibilities
- Helping members with sign-ups, renewals, and all things AAA.
- Issuing EZPasses, maps, travel gear, and attraction tickets.
- Guiding members to our amazing travel and insurance experts.
- Becoming a Notary Public (we’ll help you get there!).
- Taking passport and international driver’s permit photos.
- Sharing the perks of AAA’s full suite of services.
- Planning cool road trips or booking hotels and renting cars for excited travelers.
- Keeping our space welcoming and organized.
- Engaging in natural conversation and engaging customers.
Requirements
- High school diploma or equivalent.
- A passion for helping people (customer service experience is a plus!).
- Willingness to become a Notary Public (we’ll support you!).
- Clear communication skills—whether in person, on the phone, or online.
- A flexible, can-do attitude and a love for learning new things.
- Tech-savviness to navigate our systems with ease.
Nice-to-haves
- Customer service experience
Benefits
- PTO from Day One
- 1 Personal Day
- 8 Paid Holidays, including Christmas Eve & New Year’s Eve.
- Medical, Dental & Vision coverage.
- HSA with Employer Contributions + FSA options.
- 401(k) with 6% Match
- Free Life & Long-Term Disability Insurance.
- Volunteer Time Off – earn up to 3 extra PTO days!
- Tuition Reimbursement
- Free AAA Premier Membership.
- Exclusive Discounts on travel, services, and more!