Network Operations Team Lead

Network Support Team Leader 1GLOBAL is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. We serve many of the world's leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 70 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding US$200 million and profits of over US$25 million, we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to 500 experts across 15 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. We are looking for a meticulous and curious team leader who thrives on tackling service challenges and is deeply committed to continuous improvement. You will play a key role in our technical infrastructure, actively building bridges between teams and resolving process and technical gaps. Ensuring operational stability, managing the team's workload, and driving continuous improvement across our platforms will be your main priorities. This role involves close collaboration with Engineering and Product teams to stay aligned with product roadmaps and technical developments, ensuring the team remains well-informed and prepared. We're seeking someone who is highly organised, technically fluent, and thrives in fast-paced environments. The role includes responsibility for backlog management, on-call scheduling, and incident escalation, while maintaining a strong focus on data-driven decision-making through tools such as Grafana, Power BI, Jira, and Confluence. Plan, direct, and oversee the Network Support Team, ensuring alignment between business goals and functional objectives. Manage relationships with all relevant teams to ensure that customer expectations and mandatory service levels are met. Manage the team's shift schedules and on-call roster. Deep dive into our network and systems architecture, leading journey flows with the goal of improving troubleshooting quality for issues related to eSIM connectivity, data, and voice services. Continuous Service Improvement: Analyse existing service and support patterns, and proactively develop plans and actions to improve performance, reliability, and user experience through KPI analysis. Instil a mindset of relentless continuous improvement, encouraging innovation and automation across the organisation. Oversee all technical documentation produced by engineers for tasks and processes supported by the team. Liaise with the Product Team to prepare operational teams for new product releases. Facilitate customer onboarding into support processes and tools.