Operations Supervisor - Building Consulting

Purpose/Objective: Manage a high volume of active projects while serving as a central point of coordination among team members, clients, and vendor partners. The role focuses on maintaining project progress, supporting clear communication, and ensuring timely, high-quality deliverables. Key Responsibilities: Client and Project Coordination Initiate contact with clients to confirm project scope, expectations, and the timeline required for expert investigation. Provide timely project updates and respond to client requests by phone and email. Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing. Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes. Lead project meetings and facilitate collaboration among team members. Documentation, Billing, and Systems Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards. Prepare budgets and invoice templates, compile finalized invoices, reports and transmit completed packages to clients. Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity. Coordinate with restoration and general contractors to support assessments, cost control, and invoice review. Qualifications/Experience Required: 7–10+ years of administrative experience, preferably in the restoration, insurance, cost consulting, or construction sectors. Proficiency in Google Workspace and/or Microsoft Office Suite and specialized platforms such as QuickBase and Xactanlysis. Strong organizational and time-management skills suited to a fast-paced environment. Excellent communication skills for working effectively with internal teams, clients, and contractors. Exceptional attention to detail in data entry, invoice review, and documentation. Insurance industry background or related experience preferred. Communication and Collaboration: ● Excellent written and verbal communication skills, with a strong customer service focus on client interactions. ● Sound judgment in recognizing when to escalate issues and involve management. Work Environment and Conditions: This full-time role requires adaptability, strong organization, and the ability to perform effectively under pressure in a dynamic insurance and construction assessment environment. Performance Review and Evaluation: ● Annual performance evaluations, supplemented by progress check-ins as needed. ● Assessment of both ongoing and completed tasks and projects to measure performance against KPI metrics.