Operations & Systems Coordinator (Remote)

Job Title: Operations & Systems Coordinator (Remote) Location: Pakistan (Remote), supporting U.S.-based BPO operations Reports To: Operations Manager About Us: Cordatus Resources Group is a business process outsourcing and consulting firm, specializing in providing outsourced accounting, finance, IT, and administrative services. We operate with a remote workforce across the globe, utilizing a variety of SaaS platforms to ensure seamless collaboration, project management, and client communication. Job Summary The Operations & Systems Coordinator supports operational execution, marketing operations, and compliance processes across multiple platforms. This role is hands-on and execution-focused, with responsibility for managing workflows, supporting lead generation and marketing campaigns, maintaining QMS documentation, and leveraging AI/LLM tools to design and implement efficient workflows. The role also requires clear communication, including client interaction when needed. Job Responsibilities Project & Workflow Management: Use ClickUp as the primary project management tool to manage tasks, timelines, owners, and dependencies across operations and marketing workflows. Coordinate work across internal systems such as Gibble. Marketing Operations & Lead Generation: Use Clay and other data enrichment tools to enrich contacts, support lead generation, and prepare datasets for outreach. Support execution and monitoring of marketing campaigns using CRMs and platforms such as HubSpot. AI / LLM-Driven Workflow Design: Use AI/LLM tools such as Claude, Microsoft Copilot, and ChatGPT to create and implement workflows for operations, marketing, client outreach, lead generation, and new sales prospecting. Quality Management System (QMS) Support: Maintain and update QMS documentation including SOPs and work instructions. Verify adherence to documented processes and support audit readiness. Communication & Client Interaction: Communicate clearly with internal teams and external clients when required Job Specifications: Master's degree in Business Administration, with specialized related training and certifications considered an advantage. Native or near native‑ English fluency, both written and spoken, with advanced professional communication skills 3–5 years of hands-on experience in operations coordination, project and workflow management, and marketing operations, with strong proficiency in SaaS tools. Preference will be given to candidates with experience in a U.S.-based BPO or MNC, ideally in a remote work environment. Strong experience using ClickUp for project and workflow management Hands-on experience with Clay for data enrichment and lead generation Experience supporting marketing campaigns using HubSpot or similar CRMs Proven ability to use AI/LLM tools (Claude, Copilot, ChatGPT) to design and implement workflows Strong documentation, organizational, and process management skills Working understanding of Quality Management Systems (QMS) Demonstrates 100% fluency in English, both oral and written, with advanced proficiency in professional-level writing, editing, and proofreading to ensure effective communication with U.S. clients and senior management. Availability to work as full-time employee in U.S. business hours (6:00 PM – 3:00 AM Pakistan Time, Monday to Friday). Role Fit Summary: This role is ideal for someone who is systems-oriented, process-driven, comfortable across operational and marketing tooling, confident using AI to build workflows, and reliable in professional client communication. What This Role Offers: Competitive Package: Attractive salary, and full-time remote work flexibility. AI-Driven Innovation: A chance to be at the forefront of AI adoption in business operations, learning how to leverage automation and intelligent workflows for efficiency. Professional Development: Opportunity to deepen expertise in project management, CRM administration, lead generation, and QMS documentation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Way Forward: We are excited to learn more about you! Candidates shortlisted for this role will be contacted via email or phone. As part of the process, we will invite you to share a short video introduction, so we encourage you to stay active on both channels. Should you have any questions, feel free to contact us at [email protected]. Please mention job title & your full name in subject line and attach your resume.