Outreach CSR

Remote · US Only Full-time Maximus is hiring Bilingual Outreach CSRs (English/Spanish) in Mountain View, CA. In this role, Outreach CSRs represent Medi-Cal managed care in California by educating beneficiaries and guiding enrollment into a managed care health plan. This is a remote position working from our Mountain View office. Willingness to travel throughout the county or neighboring counties is required. Essential Duties and Responsibilities

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Minimum Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout counties as needed
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
• Experience working with low-income and diverse populations preferred

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at [email protected].