[Remote] Account Director
Note: The job is a remote job and is open to candidates in USA. Craft Digital is a company seeking an Account Director to manage day-to-day client communication and oversee operational aspects of client engagements. This senior role involves managing relationships, drafting SOWs, and identifying expansion opportunities while ensuring client projects stay on track.
Responsibilities
- Own day-to-day client communication across the full portfolio
- Draft, organize, and manage SOWs from first draft through countersigned close
- Run weekly client check-ins and keep clients clear on where their project stands
- Manage scope and timelines across active engagements; coordinate with developers and track milestones
- Spot expansion opportunities and help scope the next phase
- Sit in on strategic conversations with enterprise clients, PE firms, and portfolio companies
Skills
- 6–10 years in agency account management, client operations, or a comparable role with real ownership over client relationships
- Experience with mid-market and enterprise clients who have high expectations
- Deeply organized with calendars, checklists, follow-ups, and clean inboxes
- Ability to write well under pressure
- Clear and warm client emails that never make a problem worse
- Comfortable with technical concepts and able to explain them back to a client in plain English
- AI-native and uses tools like Claude, ChatGPT, or comparable tools in daily workflow
- Ability to hold a Zoom with a CTO, a CMO, or a PE operating partner and be the most organized person in the room
Company Overview