[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. EOS IT Solutions is a Global Technology and Logistics company that prioritizes customer satisfaction and quality of service. They are seeking a proactive Desk-Based Account Manager to manage and grow a portfolio of existing B2B accounts, ensuring exceptional client satisfaction and identifying upsell and cross-sell opportunities.
Responsibilities
- Manage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetings
- Act as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutions
- Proactively identify and pursue upselling and cross-selling opportunities within existing accounts
- Generate and follow up on quotes, process orders, and track delivery to ensure client satisfaction
- Maintain accurate records of all client interactions, opportunities, and sales activity using CRM tools
- Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutions
- Achieve and exceed monthly sales targets and KPIs
- Stay up-to-date on industry trends, product knowledge, and vendor promotions
Skills
- Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred)
- Strong customer service orientation with excellent verbal and written communication skills
- Good understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirable
- Confident in managing multiple client accounts and sales pipelines simultaneously
- Proficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.)
- Self-motivated, target-driven, and resilient under pressure
- Strong organizational and time-management skills
Company Overview