[Remote] Account Manager, Client Services
Note: The job is a remote job and is open to candidates in USA. Transportation Insight is a logistics consulting company seeking an Account Manager to provide analytical and relationship management to their clients. The role involves matching client needs with the company's products and services, conducting client reviews, and identifying cost-saving opportunities.
Responsibilities
- Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
- Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance
- Interdepartmental Communication at all levels both internally & externally for process improvements & client requests
- Conduct monthly client reviews. Review company tools and services available to assigned clients
- The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable
- Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
- Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes
- Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)
- Provide training and direction to Logistics Analyst personnel
Skills
- Bachelor's degree required
- Direct and external industry experience minimum 3-5 years
- Language and Mathematical Skills
- Reasoning ability
- Detail oriented
- Self-starter
- Strong work ethic
- Ability to manage relationships with the assigned client's personnel and be empathetic to the client's needs while still managing to achieve excellent performance
- Detailed knowledge of transportation
- Ability to execute Microsoft application
Benefits
- Competitive compensation package plus eligibility for associate bonus plan
- Paid and floating holidays
- Paid health days
- Paid time off (PTO)
- Paid parental leave
- Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
- Basic and Supplemental Life Insurance
- Short-term and Long-term Disability
- Mental health aid through our Employee Assistance Program (EAP)
- Build relationships and take part in learning opportunities through our Employee Resource Groups
- Access to professional development resources such as LinkedIn Learning
- Great people know great people, all employees are eligible for our Referral Program!
Company Overview