[Remote] Account Manager (Healthcare Communications)

Note: The job is a remote job and is open to candidates in USA. Real Chemistry is a global agency focused on transforming healthcare through scientific expertise and creativity. They are looking for an Account Manager with client services experience in healthcare to manage accounts and ensure high-quality client communications and project execution.

Responsibilities

• Responsible for exceptional client service and account management activities for 3-4 accounts
• In collaboration with account associate, senior management and project management staff, drive flawless and timely project execution and high-touch client communications
• Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach
• Support overall account development, resourcing fiscal performance and growth
• Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
• Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
• Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
• Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
• Sets meetings, provides agendas and contact reports
• Ability to run client calls or meetings independently
• Manage account finances; must be able to track budget, raise invoices and POs

Skills

• Client services experience in healthcare
• Ability to drive flawless and timely project execution and high-touch client communications
• Participates in development of clients' marketing strategies and tactics
• Support overall account development, resourcing fiscal performance and growth
• Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
• Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
• Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
• Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
• Sets meetings, provides agendas and contact reports
• Ability to run client calls or meetings independently
• Manage account finances; must be able to track budget, raise invoices and POs
• Highly organized with a mindfulness of deadlines
• Ability to manage multiple tasks based on priorities and a strong attention to detail
• Independent thinker confident in taking ownership of assets and material development
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
• Strong written and oral communication and presentations skills
• Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
• Excellent business communication ability including informal/formal presentation and writing skills
• Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
• Able to communicate with managers when deadlines will not be met
• Able to devise and articulate solutions to problems on an ongoing basis
• Able to clearly communicate project updates, scopes and recommendations to clients
• Ability to develop project scopes and client and vendor contracts
• Demonstrated experience with media monitoring, research and taking on projects with limited supervision
• BA or equivalent work experience required

Benefits

• Offices in our key markets with free snacks to keep you running all day long
• Generous holiday and paid time off
• Options for private medical, dental, and vison plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning
• For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients
• Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities

Company Overview