[Remote] Clinical Account Manager

Note: The job is a remote job and is open to candidates in USA. SmithRx is a rapidly growing, venture-backed Health-Tech company focused on transforming the Pharmacy Benefit Management sector. The Clinical Account Manager will ensure the success and satisfaction of clients through pharmacy benefit analysis and clinical consultation, building strong relationships and providing proactive clinical recommendations.

Responsibilities

• Collaborates with clients and account managers to evaluate client’s clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS and NCQA measures
• Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
• Comprehends and effectively explains formulary and clinical programs value proposition to clients
• Recommend and implement clinical programs for clients to provide cost savings to clients and members
• Stays current with market trends and provides clinical market intelligence to clients
• Communicates drug information to clients and responds to plan-specific clinical inquiries
• Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
• Able to incorporate treatment and practice guidelines into client presentations including up-selling opportunities
• Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

Skills

• Bachelor's and Advanced Degree in Pharmacy, RPh or Pharm D
• Current and unrestricted Pharmacist license (any state)
• 5+ years of experience working as a licensed pharmacist
• 3+ years experience working in a client-facing role with external clients (beyond patients and prescribers) required
• Executive-level communication (including developing & delivering formal presentations) and interpersonal skills, required
• An obsession with customer experience and customer satisfaction
• A passion for solving difficult problems together in collaboration with the broader team
• Ability to work independently as well as part of an extended, cross-functional team
• Self-driven, results-oriented work ethic with a positive outlook
• Ability to take initiative with little to no direction
• Empathic communicator with a consultative approach, able to see things from other person's point of view
• 3+ years working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Company Overview