[Remote] Customer Care Representative
Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company committed to making a difference and providing excellent customer service. As a Customer Care Representative on the Employee Benefits team, you will assist customers with disability and leave management claims, helping them rebuild their lives after unexpected events.
Responsibilities
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service
- Promote digital self service capabilities
- Utilize multiple computer applications to accurately document claim information
- Have a dedicated workspace free from distractions during work and training hours.
- Required to commit to the training and work schedule
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand
Skills
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
- Ability to work in a fast-paced complex environment while navigating multiple programs
- Problem solving and critical thinking skills with strong attention to detail
- Excellent communication skills with ability to empathize with customers and colleagues
- Adaptability
- High School Diploma or equivalent experience required
- INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required
- Spanish bilingual a plus
Benefits
- Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.