[Remote] Customer Service Lead
Note: The job is a remote job and is open to candidates in USA. Amynta Group is dedicated to providing exceptional customer service and is looking for a Customer Service Lead to join their team. This role involves overseeing daily operations, mentoring team members, and resolving escalated customer issues.
Responsibilities
- Train, onboard, and coach customer service representatives
- Monitor team metrics
- Handle complex, high-priority customer complaints that frontline staff cannot resolve
- Recommend workflow improvements
- Update department policies
Skills
- Train, onboard, and coach customer service representatives
- Monitor team metrics
- Handle complex, high-priority customer complaints that frontline staff cannot resolve
- Recommend workflow improvements
- Update department policies
Company Overview
Company H1B Sponsorship