[Remote] Customer Service Market Coordinator- West Coast

Note: The job is a remote job and is open to candidates in USA. Vesta is a key player in the interior design and staging industry, aiming to deliver exceptional design and service. They are seeking a detail-oriented Customer Service Market Coordinator to manage client communications and administrative tasks, ensuring a seamless post-purchase experience.

Responsibilities

• Manage day-to-day conversations with clients directly on all post purchase processes, including scheduling of trips, feedback requests, and move out coordination
• Work with accounting to ensure payments are up to date in a timely manner
• Work with sales operations to ensure contracts are correct and addendums are sent in a timely manner
• Be the voice of the client- help guide them into making decisions that benefit them and Vesta alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved
• Become an expert in our service selection to help customers pick their service best suited for their needs and schedule
• Communicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
• Keep CRM and internal database up to date with detailed notes
• Understand capacity of our fleet by market, and schedule accordingly
• Keep to our 3 hour email response SLA - Coordinate projects and maintain client expectation by work

Skills

• Excellent communication skills and problem solving skills
• Self-motivated, proactive, and able to work independently
• Excellent time management skills in a quick paced environment
• Inhabits a client focused personality that has a friend tone to match Vesta's brand voice
• Ability to multitask and prioritize your day accordingly
• Work cross functionally with operations, sales, design to bring each project across the finish line and provide excellence in design and client satisfaction

Benefits

• Paid Time Off (PTO)
• 401k
• Medical Insurance
• Dental Insurance
• Vision Insurance

Company Overview