[Remote] Customer Service Rep (Remote)

Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Rep to join their Dental Global Customer Solutions team. This remote position involves responding to customer inquiries regarding insurance products, providing excellent service, and ensuring a positive customer experience.

Responsibilities

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
• Respond to dental customer requests via telephone or email, providing excellent service to Client’s customers who have insurance products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Enhance and strengthen the relationship between the customer and Client using effective communication skills, keen listening skills and empathy
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Skills

• 1 year of experience in customer service customer (includes call center, retail, and restaurants)
• The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need
• Must have intermediate computer literacy
• New hires should live a commutable distance from the site the role is posted in (Oriskany, NY)
• High School Diploma or GED equivalent
• Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer
• Prior Call Center or Customer Service Representative experience is preferred
• Strong computer/keyboard skills (ability to type efficiently)
• Experience handling dental or other types of insurance products
• Prior experience in a dental office
• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client
• Previous experience with Salesforce is a plus

Company Overview