[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Touch Support, Inc. is a US-based company that partners with technology firms to provide exceptional customer service. They are seeking a Customer Service Representative to resolve customer inquiries and support clients through their journey, while also advocating for customer needs and enhancing satisfaction.
Responsibilities
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
- Assist in onboarding, educating, and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
- Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
Skills
- Excellent communication skills in the English language, as our clients are primarily US-based
- Passion for working with people and helping them to get their stuff work
- Strong interest in developing a career in the IT field
- Readiness to learn at a fast pace
- Solution-oriented mindset and passion for resolving problems
- Readiness to lend a helping hand and pass on the knowledge as you grow with the company
- Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule
Benefits
- Work from home
- Learning from scratch
- The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.
- You will be able to further your development with valuable certifications paid for by the company.
- A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.
Company Overview