[Remote] Customer Support Advisor with Serbian - popular retail shop

Note: The job is a remote job and is open to candidates in USA. Concentrix is a world leader in customer service, helping top brands grow through exceptional service and technological solutions. They are seeking a Customer Support Advisor with Serbian to communicate with customers, assist with service-related questions, and ensure efficient problem resolution in a dynamic, multicultural environment.

Responsibilities

• Communicate with customers via phone calls, e-mails, and social media platforms
• Assist customers with service-related questions and ensure efficient problem resolution
• Handle only inbound calls – no cold calling
• Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
• Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
• Collaborate with various departments to resolve complex cases and ensure seamless customer experience
• Share insights with your team to continuously improve processes and service quality
• This role is also suitable for candidates without prior experience – full training will be provided

Skills

• Native Serbian and a communicative level of English (both spoken and written)
• Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
• Strong collaboration skills, flexibility, and a team-player attitude
• Good computer skills, including solid knowledge of MS Office
• Ability to stay organized, set priorities, and manage daily tasks effectively
• A client-oriented approach, patience, and excellent communication skills
• A level of written Croatian is considered an advantage

Benefits

• Home office with company-provided equipment for your comfort and flexibility
• Meal contribution as an additional allowance
• Attractive performance bonuses and a rewarding referral program
• Benefit card with monthly balance added from us
• Daily use of foreign languages, especially English, in an international environment
• A fair, supportive, and people-focused team culture that values respect and collaboration
• Extensive training and clear opportunities for career growth within a global company
• Fun and engaging activities – team-building events, company celebrations, sports, and more

Company Overview