[Remote] Customer Support Manager

Note: The job is a remote job and is open to candidates in USA. AO Globe Life is hiring for a fully remote Customer Support Manager to join their mission-driven team. The role involves connecting with individuals interested in benefit programs, conducting virtual consultations, and providing client-focused support throughout the enrollment process.

Responsibilities

• Connect with individuals who have expressed interest in learning about benefit programs
• Schedule and conduct virtual consultations with clients via Zoom
• Guide clients through available benefit options and assist with enrollment
• Maintain accurate digital records and manage follow-up communications
• Deliver professional, client-focused support throughout the process
• Participate in mentorship sessions, development programs, and team training
• Build strong client relationships that support long-term trust and service

Skills

• Strong communication and interpersonal skills
• Organized, self-motivated, and comfortable working independently
• Confident speaking on video and comfortable using digital tools
• Passion for helping others and contributing to service-focused work
• Must be legally authorized to work in the United States
• Reliable internet connection
• Windows-based laptop or desktop computer with a functioning webcam
• Customer service or consultative experience is helpful but not required

Benefits

• Fully remote role with flexible scheduling
• Warm leads provided — no cold calling or prospecting
• Weekly pay via direct deposit
• Full training and licensing support
• Monthly and quarterly performance bonuses
• Equity opportunities for qualifying team members
• Clear leadership pathways for high-performing team members
• Supportive, people-first team culture

Company Overview