[Remote] Customer Support/Success Manager - Digital Events
Note: The job is a remote job and is open to candidates in USA. Morressier is a fast-growing technology company focused on advancing civilization through knowledge and collaboration. They are seeking a Customer Support/Success Manager to lead projects, ensure client satisfaction, and onboard new clients in a digital events environment.
Responsibilities
- Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team
- Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
- Onboard new clients via video training calls
- Present, define and execute on project scope according to partnership agreements
- Get product feedback and represent clients needs and future roadmap
- Present new product developments to clients and ensure consistent communication
- Manage post-project client debriefs
- Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base
Skills
- Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment
- Proven track record of high satisfaction rates (clients and users)
- Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
- Focus on KPIs that drive company success and strategic and financial targets
- Excellent communication skills, comfort on phone and video, ability to put clients at ease
- Strong organizational and planning skills with meticulous attention to detail
- Fluent English (spoken and written)
- Willing to accommodate US business hours
- Willingness to work on weekends (extra days will be compensated)
- Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications would be advantageous
Benefits
- Competitive salary
- Flexibility for remote work from home or anywhere else
- A high-performing dynamic team from around the world
- Ability to take ownership, opportunities for growth
- Help mold the future of science and scholarly communications!
Company Overview