[Remote] Director of Product, Healthcare Software Solutions
Note: The job is a remote job and is open to candidates in USA. Intermedia Intelligent Communications is redefining customer experience for SMBs and mid-market organizations through AI-powered cloud communications solutions. They are seeking a Director of Product – Healthcare Solutions to lead the healthcare vertical within the Product organization, responsible for defining and driving the healthcare product strategy and roadmap priorities.
Responsibilities
- Define Intermedia’s healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints
- Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value
- Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows
- Develop a scalable approach to verticalization that strengthens our platform without fragmenting it
- Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation
- Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks
- Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space
- Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency
- Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible
- Translate customer and market insights into structured product requirements and measurable outcomes
- Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth
- Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights
- Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment
- Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players
Skills
- 10+ years of experience in healthcare technology product leadership, ideally spanning EHR, practice management, patient engagement, or healthcare communications workflows
- Deep understanding of independent physician practices, specialty clinics, and multi-location provider groups
- Proven ability to translate complex healthcare workflows into shipped product capabilities and integrations
- Strong grasp of AI-driven trends in healthcare, particularly around patient engagement, intelligent assistance, and operational automation
- Experience leading cross-functional teams and aligning stakeholders around a vertical product strategy
- Ability to engage executive stakeholders, technical buyers, clinicians, and operational leaders with credibility and clarity
- Define Intermedia's healthcare product strategy with a deep understanding of provider workflows, EHR/practice management ecosystems, compliance requirements (HIPAA, HITRUST), and operational constraints
- Clearly articulate where Intermedia fits in the healthcare technology stack—and where we create differentiated value
- Identify high-impact AI use cases across patient engagement, care coordination, scheduling, intake, follow-ups, and administrative workflows
- Develop a scalable approach to verticalization that strengthens our platform without fragmenting it
- Own the healthcare-related product roadmap in partnership with Product Management and R&D, prioritizing initiatives that accelerate growth and deepen vertical differentiation
- Define healthcare-specific platform capabilities, including AI Assists, AI Agents, workflow automation layers, and integration frameworks
- Drive integrations with EHR, practice management, CRM, and telehealth systems relevant to the SMB provider space
- Ensure solutions address real-world challenges in patient engagement, care coordination, compliance, and operational efficiency
- Partner closely with Engineering, UX, and Architecture to ensure solutions are elegant, compliant, scalable, and extensible
- Translate customer and market insights into structured product requirements and measurable outcomes
- Partner with Product Marketing to develop clear healthcare positioning and messaging grounded in product truth
- Support the development of healthcare-specific sales enablement materials, playbooks, and competitive insights
- Align with Sales and Channel teams to ensure product strategy supports scalable growth in the target provider segment
- Build and maintain strategic relationships with relevant healthcare technology partners and ecosystem players
- Experience bringing healthcare-specific solutions to market within a SaaS, UCaaS, or CCaaS organization
- Experience integrating with leading SMB-focused EHR or practice management platforms
- Familiarity with enterprise health systems is a plus, but primary experience serving independent and mid-sized provider organizations is preferred
Company Overview