[Remote] EA-Client Support Specialist I

Note: The job is a remote job and is open to candidates in USA. Bonterra is a technology platform dedicated to democratic and progressive causes, seeking an EA-Client Support Specialist I to provide exceptional customer service to Democratic campaigns and organizations. This entry-level role involves responding to support requests, resolving client issues, and ensuring users can effectively utilize the company's tools.

Responsibilities

• Provide timely responses to inbound support requests with positivity and user empathy
• Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams
• Knowledge of primary business line/can support Digital at basic level
• Escalates complex or urgent issues according to documented protocols
• Takes direction from Leadership to meet team claiming standards
• Utilizes internal documentation to deliver accurate support
• Maintains detailed records of client interactions and resolutions
• Participates in team meetings and skills trainings

Skills

• You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help
• You have at least 1 year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
• You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization
• You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn
• You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic
• You have strong collaboration skills, with proven ability to communicate effectively, particularly with other internal teams
• You're detail-oriented, great at following up and don't let things slip through the cracks
• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
• You have a demonstrated history of being a team player
• Experience in customer relations or an equivalent field, though not required, is valued

Benefits

• Bonuses
• Incentives
• Equity
• A comprehensive benefits program

Company Overview