[Remote] Head of Account Management; Public Sector
Note: The job is a remote job and is open to candidates in USA. Atlassian is a company focused on unleashing the potential of every team through their software products. They are seeking an experienced Manager to develop and lead a team of Public Sector Account Managers, responsible for customer retention and revenue growth across their largest Public Sector business.
Responsibilities
- Maintain accountability for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint
- Work cross-functionally with Public Sector Sales leadership on execution & strategy, and collaborate effectively with other key customer-facing teams (Services, Channel and Customer Success)
- Drive pipeline generation strategy across the team, identifying and cultivating new expansion opportunities to build a robust, predictable revenue pipeline
- Leverage AI tools and technologies to streamline workflows, enhance customer insights, and optimize team efficiency across the sales cycle
- Responsible for staffing, on-boarding, and up-skilling of the team
- Owns customer escalations to ensure effective risk mitigation and customer resolution
- You will learn Atlassian’s unique GTM model and play a critical part in helping us build our next generation Public Sector business model
- Own or collaborate on projects that seek to improve our practice, process, and/or ways of work
Skills
- 7+ years of experience managing account management, inside sales or customer success teams focused on Public Sector customers
- Experience with territory and account planning and the ability to coach towards these skills
- Executes creative and value-focused approaches to help deliver optimal customer outcomes
- Experience with change management and implementing better approaches to address opportunities
- Experience in hiring, onboarding, coaching and developing people
- Ability to effectively interact and communicate with various levels of management
- Experience using CRM, forecast management, and analytics tools
- Ability to prioritize work amidst multiple projects/initiatives running concurrently
- Experience working in close coordination with Partners & GSIs
- Experience in DoD / IC / FSI is required to succeed
Benefits
- Benefits, bonuses, commissions, and equity
- Health and wellbeing resources
- Paid volunteer days
Company Overview
Company H1B Sponsorship