[Remote] Key Account Manager (Semiconductor) - Bay Area, CA
Note: The job is a remote job and is open to candidates in USA. Festo is a leading supplier of automation technology with a commitment to innovation and responsibility. They are seeking a Key Account Manager to plan and manage sales activities for national key accounts, ensuring maximum profitability and customer satisfaction through relationship building and strategic account management.
Responsibilities
- Develop and implement account management strategies for key accounts
- Build and maintain strong relationships with key decision-makers and stakeholders at major accounts
- Understand customer needs and provide tailored solutions to enhance satisfaction and loyalty
- Collaborate with internal teams to ensure alignment on product offerings and service delivery
- Negotiate contracts and pricing agreements to maximize profitability while meeting customer requirements
- Analyze customer needs and develop account management plan and coordinates the execution of the plans based on team selling
- Develop mid- and long-term strategies for these Key Accounts with respect to standardization of technology, customer relationship, customer specific product (development) etc
- Responsible for the achievement of agreed sales targets (budget etc.) of dedicated Key Account(s)
- Monitor turnover development and implement corrective actions, if required
- Monitor account performance and develop action plans to address any issues or opportunities
- Conduct regular business reviews with key accounts to assess performance and identify growth opportunities
- Negotiations of local contracts and preparation, as well as implementation of international contracts
- Manage and support international projects with this Key Account
- Ensure maximum cooperation with and between the account teams involved, and with all other departments within Festo, nationally and internationally
- Stay informed about industry trends, competitor activities, and market conditions affecting key accounts
- Prepare and present reports on account status, sales forecasts, and strategic initiatives to senior management
- Define and maintain all relevant tools like Mosaic, Share Points, Project data base etc
- Drives customer specific marketing activities
- Analyze complete buying center and drives multi-level customer relationship management
Skills
- At least 5 years of relevant professional experience
- University Degree (engineering and/ or business studies; electrical engineering advantageous)
- Technical knowledge
- Knowledge of products
- Knowledge of customers
- Knowledge of market/industry segments
- Knowledge of Festo as a company
- Business knowledge
- Management knowledge and a solid understanding of business practices
- MS-Office, CRM-tools knowledge, SAP
- Communication skills
- Negotiating skills
- Winning complex sales
- Experience in project management methods is advantageous
- Experience in industrial B2B sales
- Management of sales processes, Key Account management
- Postgraduate study in Technical Business or Business Administration is a plus
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Programs
- Short-term and Long-term disability
- 401k
- Pet Insurance
- Paid Holidays
- Paid time off
- Educational assistance
Company Overview