[Remote] Operations & Customer Support Specialist (Job ID: DEBMIC1R)
Note: The job is a remote job and is open to candidates in USA. InsideOut is a small plumbing and drain business focused on delivering honest and empathetic service. They are seeking a versatile Operations & Customer Support Specialist to manage day-to-day operations and finances while providing exceptional customer support during urgent situations.
Responsibilities
- Answer all customer inquiries via phone, text, and email
- Manage calendars and schedule service appointments
- Communicate with customers in an empathetic and professional manner during urgent situations (e.g., flooding, broken pipes)
- Clearly communicate key details to the plumber (problem type, exact location, etc.) to ensure technicians arrive fully prepared
- Handle invoicing and accounts receivable, including tracking and following up on outstanding payments
- Manage and update customer information and sales pipelines in the CRM (Housecall Pro or similar)
- Provide administrative support, including documentation, data entry, and proactive follow-ups
Skills
- C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
- Excellent written and verbal English communication skills are mandatory
- Ability to work independently and solve problems without constant supervision
- Strong ability to communicate with calmness and professionalism, especially during urgent situations
- Excellent multitasking and organizational skills to manage workflows across two business units
- A fast learner who can quickly adapt to new tools and processes
- Proven ability to collaborate with internal teams and support leadership
- Experience handling accounts receivable, invoicing, and payment follow-ups
- Proficient in spreadsheets (Excel) and collaboration tools (Google Workspace, Slack)
- Prior experience as a Virtual Assistant or in a similar administrative/support role
- Experience using CRM systems (Housecall Pro is a plus, but not required)
Company Overview