Remote PBM Prior Authorization Pharmacy Technician
Job Order: *Pharmacy Tech Openings: 40 Start date: 06/15/26 Work Location: Remote (anywhere in the U.S.) — must be able to work Central Time (CST) hours Employment Type: W2 contract (Contract-to-hire) Pay Rate: $20.00/hour Schedule: 40 hours/week (standard 8.5-hour workday) The Pharmacy Technician I (Prior Authorization) takes inbound calls from providers, pharmacies, members, etc., and provides professional, courteous assistance through a criteria-based prior authorization process. You will document interactions accurately and escalate clinical/judgment questions to the pharmacist team. You’ll also assist with additional workflow needs such as outbound calls, processing prior authorizations received via fax/ePA, and responding to inquiries through department mailboxes. Training & Schedule Details (CST Required)
- Training (mandatory / no time off permitted): 06/15/2026 – 08/04/2026, Mon–Fri, 8:00 AM – 4:30 PM CST
- After training: Permanent schedule is determined by business needs; role follows a standard 8.5-hour day
- Candidates must be comfortable working CST working hours while living anywhere in the U.S.
Key Responsibilities
- Handle high-volume inbound calls and provide accurate prior authorization support
- Maintain complete, timely, accurate documentation
- Transfer clinical questions/escalations to the pharmacist team
- Support additional tasks: outbound calls, fax/ePA processing, mailbox monitoring
- Navigate multiple systems while completing data entry efficiently
Required Qualifications
- Active Pharmacy Technician license (no restrictions) OR national pharmacy technician certification (or state registration/certification/licensure per state regulations)
- Strong customer service skills (verbal and written)
- Advanced computer skills (word processing, spreadsheets); comfort working across multiple applications
- Familiarity with medical terminology and coding (preferred/expected)
Experience
- Prior authorization / PBM experience preferred
- High-volume call center experience strongly preferred (job notes emphasize 2+ years as ideal—please make this clear on the resume if applicable)
Remote Work Requirements (Must Have)
- A HIPAA-compliant, distraction-free workspace (separate area, no interruptions)
- Wired internet meeting 25 Mbps download / 3 Mbps upload minimum
- Ability to sit and stay focused for the full shift without interruptions
- Ability to provide:
- * Internet speed test screenshot
- License/certification screenshot