[Remote] Principal Business Analyst, Operations
Note: The job is a remote job and is open to candidates in USA. Mission Lane is a purpose-driven fintech company focused on providing better credit options for individuals with less-than-perfect credit scores. They are seeking a Principal Business Analyst to shape and advance their customer management strategy through rigorous analytics and collaboration across various departments.
Responsibilities
- Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes
- Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed
- Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency
- Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems
- Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives
Skills
- 3+ years analytics experience in the Financial Services industry
- Hands-on experience with A/B or Champion/Challenger testing
- Proficiency in SQL for data exploration and analysis along with a strong desire to utilize AI coding assistants to accelerate analysis
- Strong quantitative, analytical, problem-solving, and conceptual thinking skills
- A genuine passion for diving into data and uncovering insights
- A problem-solver mindset with the ability to communicate complex ideas clearly and effectively
- Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment
- A strong sense of ownership and hustle—you work hard, move quickly, and make things happen
- Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders
- Comfort operating in a dynamic, fast-paced environment
- Python familiarity preferred
Benefits
- Participation in our annual incentive program
- Equity are available with this role
- Unlimited paid time off
- 401(k) match
- A monthly wellness stipend
- Health/ dental/ vision insurance options
- Disability coverage
- Paid parental leave
- Flexible spending account (for childcare and healthcare)
- Life insurance
- A remote-friendly work environment
Company Overview