[Remote] Product Manager (Care Navigation & Member Search)

Note: The job is a remote job and is open to candidates in USA. Handl Health is a company focused on making healthcare accessible and affordable. They are seeking a Product Manager to lead the member navigation and search experience, helping users find the right healthcare providers and making informed decisions about their care.

Responsibilities

• Own the member navigation and search experience: the product members use to find providers and procedures, understand cost and quality, and choose where to get care
• Define search, ranking, and relevance: how members query, how results are ordered and filtered, and how we make the most useful option easy to find
• Turn cost and quality data into clear guidance: design how price estimates, provider information, and quality signals are presented so a non-expert can decide with confidence
• Own the experience when data is incomplete: define graceful fallbacks, confidence cues, and messaging for searches where we have partial or no answer, so members are never misled
• Partner with the data and platform teams: translate member needs into clear requirements for the pricing and provider data that powers search, and validate that what surfaces is accurate
• Define and own success metrics: search success rate, time-to-decision, result engagement, member trust and satisfaction, and steerage toward higher-value care
• Talk to members and customers regularly: understand how people actually navigate care, where search falls short, and what would make them trust a recommendation
• Build AI-native specs: focus on the member, the moment, the decision, the experience, and what “good” looks like — so engineering and design can ship against them without translation
• Champion member trust: every result and recommendation has a clear rationale and an honest story for uncertainty and edge cases

Skills

• 4–7 years as a Product Manager, with direct experience shipping at least one of: A search, discovery or ranking product, A marketplace or directory product where users compare and choose between options, A decision-support or recommendation experience that helps non-experts make complex choices
• Strong working knowledge of: Consumer UX and the craft of making complex information simple and trustworthy, Search and ranking fundamentals: query intent, relevance, filtering, result presentation, Experimentation and product analytics: defining metrics, running A/B tests, reading the results, Working with data and engineering teams to source and validate the information behind a product
• Comfortable reasoning about data quality and validating that what users see is correct
• Proven ability to set product direction in ambiguous, fast-moving environments
• Experience operating in an early-stage company; you are comfortable with the pace, ambiguity and ownership that comes with Series A
• Experience shipping AI- or ML-powered search, ranking or recommendation features
• Strong written communication: You can write a spec that design and engineering can ship against without translation
• Experience with healthcare, benefits or other regulated consumer domains
• Experience designing for users making high-stakes, infrequent, emotionally charged decisions
• Experience working with benefits consultants, self-funded employers or third-party administrators

Benefits

• Employee Stock Options
• Generous health benefits and 401K matching
• Flexible paid vacation, parental and medical leave
• A stipend to help you set up a home office

Company Overview